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Terms and Conditions – Eco Aurous

Some important terms and conditions you should know before buying our essential oils, body wash, shampoo & more: age limit, product delivery, exchange and refunds.

Our site is designed to provide the services and sufficient information about the products but there are certain rules and regulations that consumers are required to follow. In order to function appropriately Eco Aurous reserves the right to make changes in these policies from time to time. Customers should accustom themselves from procedures and policies attached to the products. Eco Aurous provides complete and general information which users should follow.

These terms and conditions are not designed to confine or amend the facilities or services that are provided to customers. So, the responsibility lies on the customer’s side to cross-check the terms and conditions before buying any product or obtaining any service.

Age Limit to Transact:
A user must have attained the age of 18, in other words, should be major to abide by the terms and conditions.

Placement of Order:
An order can be placed online on the website. After placing an order consumers will receive computer-generated order numbers through email.
Related information about the payment and delivery of the product would be provided to the purchaser through email.
In case of any kind of rejection of order after making payment, one can contact through email.

Payment Procedure:
The payment procedure is quite easy at Eco Aurous. We use Razorpay, paytm, 2Checkout, CCAvenue and other popular payment gateways to process payments through Credit Cards, Debit Cards, Net Banking and Wallets.

Complete information about the payment is required before entertaining any kind of order.

If the order is placed during the weekend or on holidays then in that case processing of the order will start on the next working day.

Product Delivery:
Products are shipped from our end the same day after confirmation of payment. Product/products are delivered within the least possible time through our associated shipping partners such as FedEx, DHL Express, India Post, UPS, DHL Logistics etc.

Delivery of order should be taken in person. In the case of non-presence, any authorized person should be available on behalf of the customer.

Changes to these terms and conditions:
Customers are advised to go through the terms thoroughly before placing each order. As stated earlier, Eco Aurous reserves the right to make changes in terms and conditions regarding product payment, its delivery, and its availability.

Some Important Terms to Be Kept In Mind:

Complains related to products are accepted only when the product is not opened or damaged.

Customer Support service is provided and a customer can contact us through mail.

In the case of delivery of different products, we accept complain via mail, and a suitable service is provided accordingly.

In case the wrong shipment of the product is made or the product delivered is different from the samples shown on the websites, then we will return the product or exchange it according to the customer’s demand.

In case of exchange or mismatch of product, a replacement can be done within 30 days after receiving the product.

The exchange of products can be entertained through Customer Services only within 30 days in case of any kind of damages.

Refunds are made to the customer by the same mode as the original payment was made.

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